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A 45-truck Midwest carrier was operating entirely on paper logs, phone dispatch, and QuickBooks desktop. Their safety scores were declining, driver turnover hit 60%, and a major shipper threatened to remove them from their routing guide unless they provided real-time tracking within 90 days.
A mid-market pharmaceutical distributor managed four separate vendors: a regional LTL carrier, a cold-storage warehouse, a customs broker, and a compliance consultant. Miscommunication caused a temperature excursion that destroyed $180K in inventory and triggered an FDA documentation review.
